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Fraud Management

The plugin provides fraud management functionality for merchants who also use the Visa Acceptance Solutions Business Center. You can apply fraud management functionality to transactions in these situations:

Fraud management is enabled in the plugin.

You have a fraud management profile in the Business Center.

Fraud screening includes these features:

Fraud Management Essentials (FME): used to enforce the rules created by the Visa Acceptance Solutions Machine Learning System (MLS). Fraud management defines the merchant’s rules.

Fraud Management Rules:

When the decision status from the Business Center is

AUTHORIZED_PENDING_REVIEW

PENDING_REVIEW

, the order is in review and the order status is set to

Payment pending for review

When the decision status from the Business Center is

AUTHORIZED_RISK_DECLINED

, the order is rejected and the order status is set to

Order cancelled by merchant

The table below describes the possible decisions, outcomes, and timing that Decision Manager uses when an order is triggered for review.

When the following transactions are in a Decision Manager review state, certain settlement considerations apply:

For authorizations:
When accepting this transaction, it is not recommended to settle it in the Business Center. When the transaction is settled in the Business Center, the follow-on services initiated from PrestaShop Back Office are impacted.

For sales:

The entire authorized amount should be settled in the Business Center when accepting the transaction. When the settlement is not performed in the Business Center, the follow-on services initiated from PrestaShop Back Office fail.

A follow-on void capture will not initiate from PrestaShop Back Office. While accepting review transactions, merchants should not select the settle option.

Decision Manager Decisions, Execution Timings, and Outcomes for Orders
Decision	Execution Timing	Outcome of Decision
Monitor	Before authorization	Authorization is successful and no action from the `Decision Manager` is required. Use this decision to understand the outcome of a rule.
Accept	Before authorization	The order is processed normally and is placed successfully.
Review	Before authorization	The authorization is successful, and follow-on services are put on hold until the merchant accepts or rejects it. The order status is set to Payment pending for review .
Reject	Before authorization	The order is rejected and the authorization is not processed. The merchant is not able to view the order in `PrestaShop` Back Office.
Monitor	After authorization	The authorization is successful and no action from `Decision Manager` is required. Use this decision to understand the outcome of a rule.
Accept	After authorization	The order is processed normally and placed successfully.
Review	After authorization	The authorization is successful, and follow-on services are put on hold until the merchant accepts or rejects it. The order status will be set to Payment pending for review .
Reject	After authorization	The original authorization is successful and then is automatically reversed and the order status is set to Order cancelled by merchant .